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Change the phone number of a user

This guide shows what to do when a user changes the phone number, and when you give an old phone number to another person.

Before you start

  • The phone number is the MEGOGO account of the user. One phone number is one MEGOGO user.
  • The subscription stays with the phone number, not with the person.

The user has a new phone number

sequenceDiagram
    participant Server as Your server
    participant API as MEGOGO Terminals API
    Server->>API: subscription/unsubscribe (old phone, serviceId)
    API-->>Server: "successful": true
    Server->>API: subscription/subscribe (new phone, serviceId)
    API-->>Server: "successful": true
  1. Get subscriptions for the old phone number. Note the service ID of the active subscription.
  2. Send unsubscribe for the old phone number with this service ID.
  3. Send subscribe for the new phone number with the same service ID.
  4. Tell the user to sign in to MEGOGO with the new phone number.

The new subscription starts from now. The time that was left on the old phone number does not move to the new one.

NOTE

Purchased films and other data of the old account do not move to the new phone number. If the user wants to move them, the user contacts MEGOGO support.

You give an old phone number to another person

WARNING

Before you give a phone number to another person, send unsubscribe for all your services of this number. Otherwise, the new owner of the number gets the subscription.

The MEGOGO account of the old owner stays with the phone number. To delete the account, contact MEGOGO support.

Guide version 1.3.0, 2026-11-02 · Report a problem on this page